PERSPECTIVE...

A Terrace?

A Patio?

Your perspective...your point of view?

I have been following, and at times contributing to a number of discussion groups which have in one way or another been focusing upon the reason for BPM project failure.

In these discussions, I have made the point that each person’s perspective on the project; in terms of its importance, relevance, scope, objectives etc. would have a significant impact on the potential success of that project. “So what!” I hear you say, isn’t that the same for all solution based projects, and to some extent I would agree. I would suggest however that business processes go to the heart of how a business operates, the activities individuals undertake on a daily basis, and ultimately have a major impact on how successful a business or organisation is, in achieving its goals and objectives. Process based projects therefore require executives, management, employees and project/solution partners to understand, that not everyone sees things the same way! Effective change management and hence the success of the project, comes down to understanding and acknowledging the different perspectives people have, and accommodating these differences in the project.

Thank you to David Macdonald for this image.