What are the potential costs of ignoring BPM?

I frequently read blog posts, articles and comments expounding the virtues and benefits of adopting BPM principles and solutions.

I thought that it may be interesting to consider the cost of the status quo or put another way doing nothing!

Pieter van Schalkwyk the CEO of our author partner - eXomin - has published a white paper 6 Hidden Truths to Lost Profit, in which he makes the case that:

• Businesses lose hard-earned profits in high volume transactions through inefficiency, inaccuracy and the costs of rework.

• Businesses lose profit in the supporting processes through poor customer service and quality issues.

• Low frequency processes lose profit through non-compliance, penalties and a lack of transparency.

In short the whitepaper explains six process characteristics that result in profit leakage that in Pieter's opinion need to be considered and addressed.

I do not intent to make this case here, but I strongly recommend that you download and review this document.