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Showing posts with label workflow. Show all posts
Showing posts with label workflow. Show all posts

Monday, 18 July 2011

BPM Real Life Solutions: How to improve AFE approval turnaround time and increase AFE accuracy and reliability

I have a number of colleagues that have gained significant experience in the Oil and Gas Sector, helping their clients to realise real value from the deployment of the XMPro Business Process Management solution.   Phil Taphouse based in our [Professional Advantage] office in Perth, Australia, is one such individual. 

I wanted to draw your attention to a recent blog post from Phil on the topic of AFE's.

It is easy to reduce AFE turnaround time. Just make ball park estimates, use some data from a previous project, some quick calls to equipment providers, some high level assumptions and bang out an AFE. Right?

Whilst the above scenario is exaggerated, there is pressure on upstream O&G Exploration and Production operators to fast-track work programs, and get approvals quickly to speed up project execution.

The implications are that the operator will give a less than favourable impression to investors and AFE participants alike if costly overruns are the consequence.

The converse of this is that the O&G operator implements compliance measures on the operations. Although the standardization creates greater accuracy and certainty, it builds pressure within the organisation. AFE approvals are slowed down, decision bottlenecks are created. The consequences are that projects can be cancelled or project costs could increase.

To understand the AFE creation process, we need to consider that the AFE is the final step of many during the estimation process.

The final, most detailed estimate is the AFE estimate. But there are other estimates made first that will inform this. At the top end, we have an Order of Magnitude estimate (50-100%) which is used for project screening. Then Equipment Factored (25-50%), used for feasibility studies, where each of the major equipment components are given numbers and factors such as $/metre drilled . An Economic estimate at around 25%, provides a level of confidence. Contractors are contacted to provide their input and greater equipment detail costing is sought. The final stage is the AFE Estimate which should be the cost control estimate used in reporting internally and to participants. An AFE estimate should be reliable, within 10%.

To get the required AFE estimate accuracy of within 10%, the operator will need a robust policy, compelling workers to follow extensive and complex processes for AFE approvals.

It is easy to see the effect this can have as many AFEs work their way through the layers of the organisation creating decision bottlenecks. Along the way, a variety of word documents, forms, quotations from suppliers and commentary are attached to the AFE before it reaches the CEO’s desk for final approval.

The conundrum then is how does an organisation get reliability and certainty in the process, following policies and procedures, yet at the same time speed up the turnaround time?

Ultimately, it is about being able to manage the process. We have to make the process effective in achieving the goals of time and accuracy and at the same time, easy and user-friendly for operations staff.

This all points to having a workflow solution. Workflow, though, is not just about providing a structured, pre-defined workflow. In a multi-disciplined team, we may need more flexibility to allow more ad hoc, unstructured processes to occur yet still maintain control. This allows for decision making within the process itself, for instance, routing to another department or supplier as project details clearer.

In the next blog, I will write about the final stage of the AFE process. This is the Review stage. How can we perform better? How can the process be more effective? How do I measure effectiveness?

Wednesday, 4 May 2011

Don't children ask the best questions...? AND Push you for a real answer!

In my last post I recalled a conversation with my wife about what I do for a living, and specifically what does all the jargon we use, actually mean.

Now it has come down to me being interrogated by my ever inquisitive children; "What do you actually do dad?"

This got me thinking about summing up what I do, comprehensively but succinctly, and I turned first to the summary I have on my LinkedIn page which of course will give my children the answer they seek...won't it?

"I work with organisations to help them define business requirements, simplify the complexities and deliver end-to-end process solutions with measurable business returns and critically build long-lasting relationships based upon tangible benefits derived by all parties in the relationship." 

...I guess not, after reading this I am not sure I understand what I actually do.

One of the distinct advantages of working for an Australian company is that my antependium colleagues often have a very useful knack of cutting through all the ‘BS’ and get to the point very quickly.

Upon speaking to my colleagues we came up with the following summary:

I [we] deliver innovation solutions to very painful [process] problems.

Is it that simple? I guess so…

I am off to re-write my LinkedIn page and update our website.

Wednesday, 16 March 2011

PEOPLE, processes and products...

When it comes to BPM I hear a lot about SOA, XML, Web 2.0, EAI, BPMN, ECM...and after a while I am sure all one hears is blah, blah, blah, because this is only technology [apologies to the technologists amongst you]. 

Process may be well conceived, designed and built and the technology may well be great, but the one factor I hear very little mention of in all the BPM ‘chatter’, is the word PEOPLE. I would strongly suggest that the absolute key to a BPM project's success is understanding, appreciating and considering the very people involved in the process.  

It is all well and good to say consider the people...but how?

I would suggest there are a number of practical ways to achieve this:

• Understand how each person in the process operates e.g. how does he or she measure their own success as a part of the process and measure the success of the entire process if that is appropriate to them.

• Involve each a person with a direct [and indirect?] interest, involvement, or investment in the process that will therefore be affected by the process change.

• Ensure that the interface for each user or group of users, is appropriate to their circumstances and requirements; MS Outlook, browser, mobile etc. as well as how the process success is to be measured for or by them; reporting and analytics.

As a vendor of BPM and P2P solutions, we have had an application in our portfolio [for many years now] called 3P, which delivers additional workflow capabilities beyond standard industry P2P requirements. 

Why 3P I hear you ask...? 3P stands for People, Processes, Products.

The reason PEOPLE comes first in the list, is that it is people beyond everything else that we consider as being critical to any and all BPM projects. In addition when we say PEOPLE, we not only include employees, management, directors and shareholders; but also suppliers, partners, advisors and clients.

We [the team at Professional Advantage] believe that a lot of BPM projects fall short of delivering on their promises, because the implementation project fails to correctly predict the impact of PEOPLE issues...and this is not a mistake we make.